This privacy policy explains how The Polbathic Flower Farm ("we," "us," or "our") collects, uses, and protects any information you provide when you use our website, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

The Polbathic Flower Farm is committed to ensuring your privacy is protected. If we ask you to provide information by which you can be identified when using this website, you can be assured it will only be used in accordance with this privacy policy.

We reserve the right to amend or modify this privacy policy at any time, in response to changes in applicable data protection and privacy legislation.

Our commitment to your privacy

We guarantee that:

• All personal data will be obtained transparently and fairly.

• We will inform you of the purposes for which we intend to use your data at the time of collection.

• We will request your explicit consent before using your data for marketing purposes.

• We will never share your data with third-party marketing companies without your consent.

• Data will be relevant and not excessive in relation to the purposes for which it was obtained.

• Data will be processed in a manner compatible with the purposes for which it was obtained.

• Data will only be kept for clear and lawful purposes.

• We will show you all personal data we hold about you upon request, and, if instructed, we will amend or permanently delete your data.

Information we collect

When using our website, we may collect the following personal information:

• Your name.

• Your contact telephone number.

• Your contact email address.

• Any other information you provide when filling out forms on the website.

• Usage data (e.g., website traffic, page views).

How we use your information:

We require this information to:

• Provide you with quotations or services.

• Maintain internal records.

• Improve our products and services.

• Send promotional emails about new products, special offers, or other information we believe you may find interesting, with your consent.

• Contact you for market research purposes (by email, phone, or post), with your consent.

• Customise the website according to your interests.

Data retention

We will securely store your personal data in accordance with this privacy policy for as long as it is reasonably necessary for the purposes for which it was collected, unless you request its amendment or deletion, in which case we will action this as soon as practically possible.

Third-party data processors

To provide efficient services, we may share your personal information with third-party data processors (e.g., website hosting providers) who act on our behalf. These third parties are only permitted to use your information to assist us in providing our services to you. We will never sell or release your personal information to marketing companies without your consent.

We may send you promotional information about third parties we believe you may find interesting, with your explicit consent.

Security

We are committed to ensuring your information is secure. We have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Cookies

We use cookies to enhance your browsing experience. A cookie is a small file that asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual.

We use traffic log cookies to identify which pages are being used, allowing us to analyse website traffic and improve our website. This information is used for statistical analysis only and is then removed from the system.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from fully utilising the website.

Links to other websites

Our website may contain links to other websites of interest. We have no control over these websites and are not responsible for the protection and privacy of any information you provide while visiting them. You should review the privacy policy applicable to the website in question.

Controlling your personal information

You can control the collection and use of your personal information as follows:

• When filling out a form on the website, look for the option to indicate you do not want your information used for direct marketing purposes.

• You can withdraw your consent for direct marketing at any time by contacting us at the address on our contact page or by emailing us at polbathicfarm@gmail.com.

• You can request details of the personal information we hold about you and/or request its permanent deletion. We will action this as quickly as possible, within 30 calendar days.

• If you believe any information we hold about you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any inaccuracies.

Contact us

If you have any questions about this privacy policy, please contact us at polbathicfarm@gmail.com or via the contact details on our website.